Last updated: 2/8/2025

FaqResponder ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord bot and website (the "Service"). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SERVICE.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service depends on the content and materials you use, and includes:

• Discord Data: We collect data necessary for the bot to function, including message content in channels where the bot is active, user IDs, server IDs, and channel IDs. We only access messages to analyze triggers and provide responses based on your configured FAQs. We do not store any of the messages collected.
• User-Provided Data: When you set up FAQs and triggers, you provide us with this information, which we store securely.
• Usage Data: We may collect data about how you interact with our bot and website, such as the commands you use, the frequency of use, and error logs. This helps us improve the Service.
• Website Usage (if applicable): If you use our website (e.g., for a dashboard), we may collect standard web server logs, including your IP address, browser type, operating system, and pages visited. We may use cookies to improve your experience.

How We Use Your Information

We may use information collected about you via the Service to:

• Operate and maintain the Service.
• Provide you with customer support.
• Improve the Service and develop new features.
• Monitor and analyze usage and trends.
• Respond to your questions and requests.
• Comply with legal obligations.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may disclose your information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Service and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of FaqResponder, our users, or others.
• With your consent.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Retention

We retain your information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data by contacting us (see below). When you delete your server's configuration, the associated data is also deleted.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us.